Yes — we ship to every province and territory in Canada, including remote areas. Just enter your postal code at checkout.

Orders are processed within 1–2 business days and typically arrive within 8–12 business days after dispatch, so your total delivery time is usually 10–14 business days. You’ll receive a tracking link by email as soon as your parcel leaves our warehouse.

Yes — delivery is free on every Canadian order, with no minimum spend. The price you see is the price you pay.

Yes — you can request a return within 30 days of delivery, as long as the item is unused, with tags attached, and in its original condition and packaging. If we ask you to send the item back, return shipping is the customer’s responsibility unless the item is faulty, damaged or incorrect. See our Return & Refund Policy for details.

Once your return arrives and passes inspection, your refund is issued to your original payment method within 10 business days. Depending on your bank, it can take a few extra days to show on your statement.

Please check your order as soon as it arrives. If anything is damaged, defective or not what you ordered, email us at info@kytali.com with your order number and a photo, and we’ll review it and resolve it for you.

We accept Visa, Mastercard, American Express, Maestro, and UnionPay, as well as Shop Pay, Apple Pay, Google Pay, and Klarna. Every method is processed securely at checkout.

Absolutely. All transactions run over an encrypted SSL connection and are handled by certified payment providers. We never see or store your card details.

Email us at info@kytali.com or use the contact form on our site. We reply to every message within 24 hours on working days.