Yes — we ship to every province and territory in Canada, including remote areas. Just enter your postal code at checkout.

Orders are prepared within 2–3 working days and typically arrive within 6–12 working days. You'll receive a tracking link by email as soon as your parcel leaves our warehouse.

Yes — delivery is free on every Canadian order, with no minimum spend. The price you see is the price you pay.

Of course. You have 30 days from delivery to return your item free of charge, in its original condition and packaging, with tags attached. Just get in touch and we'll walk you through it.

Once your return arrives and passes inspection, your refund is processed within 10 days. Depending on your bank, it can take a few extra days to show on your statement.

Send us a photo within 48 hours of delivery and we'll arrange a free replacement or a full refund — whichever you prefer. There's no need to send the damaged item back first.

We accept Visa, Mastercard, American Express, Maestro, and UnionPay, as well as Shop Pay, Apple Pay, Google Pay, and Klarna. Every method is processed securely at checkout.

Absolutely. All transactions run over an encrypted SSL connection and are handled by certified payment providers. We never see or store your card details.

Email us at info@kytali.com or use the contact form on our site. We reply to every message within 24 hours on working days.